Privacy policy

At CAVAROCO, online at cavaroco.com, we respect your privacy and we are committed to protecting your personal data.

This policy explains what data we collect, why, how long we keep it and who we share it with, when you visit our site, place an order, contact us, or otherwise interact with our services.

Data controller

CAVAROCO
Website: cavaroco.com
Contact: support@cavaroco.com

Data we collect

• First and last name
• Email address
• Phone number
• Billing address and delivery address
• Order and purchase information
• Payment information, passed to our payment provider
• IP address and device information
• Browser information
• Information about how you use our site

Why we use your data, and on what basis

• Performance of the contract: processing and fulfilling your order, arranging shipping and delivery, handling payments and refunds, providing customer care, and contacting you about your order.
• Legitimate interest: preventing and detecting fraud, keeping the site secure, and improving cavaroco.com and our services.
• Consent: sending you marketing messages, and setting cookies that are not strictly necessary. You can withdraw your consent at any time.
• Legal obligation: meeting the accounting, tax and regulatory duties that apply to us.

How long we keep your data

We keep your data for as long as the purposes above require, then for the period that applicable statutory retention rules impose, in particular accounting and tax rules.

Data tied to a marketing subscription is kept until you withdraw your consent.

Payments

Payments made on cavaroco.com are handled by secure third party payment providers.

CAVAROCO does not store your full card details.

Who receives your data

We share your data, only where it is necessary, with:

• our online commerce platform provider, Shopify, which hosts the store and the secure checkout
• our payment service providers
• our carriers and logistics providers
• the providers who prepare and ship your order
• our analytics and marketing tools, where you have consented

We do not sell your personal data.

Transfers outside the European Union

Some of our providers are based outside the European Union.

To prepare and ship your order, certain strictly necessary data may be passed to logistics providers located in China. Only the information needed to fulfil the order is shared with them, namely your name, your delivery address, the contact details useful for delivery, and the contents of your order.

Where a transfer outside the European Union takes place, it relies on the safeguards the applicable rules provide, in particular standard contractual clauses or an adequacy decision.

Cookies

cavaroco.com uses cookies and similar technologies to run the site, remember your preferences, understand how visitors use it, improve your shopping experience, and support our marketing where you have consented.

Cookies that are not strictly necessary to run the site are only set with your consent. You can also manage some cookies from your browser settings. Turning them off may affect parts of the site.

Security

We put reasonable technical and organisational measures in place to protect your personal data.

No system of electronic transmission or storage can be guaranteed completely secure.

Your rights

You have the right to ask for access to your personal data, to have it corrected or erased, to restrict processing, to receive your data in a portable form, and to object to processing in the cases the applicable rules provide for.

If you gave your consent, you can withdraw it at any time, without affecting the lawfulness of processing carried out before you withdrew it.

To exercise these rights, write to support@cavaroco.com. We may ask you to confirm your identity before acting on certain requests.

You also have the right to lodge a complaint with the competent supervisory authority in your country of residence.

Changes to this policy

We may update this policy to reflect changes in our business, our services, our practices, or the legal duties that apply to us.

The most recent version is always available on cavaroco.com.

Contact us

CAVAROCO
Website: cavaroco.com
Contact: support@cavaroco.com