Returns

Statutory right of withdrawal, 14 days

If you buy as a consumer in the European Union or the European Economic Area, you have a 14 day right of withdrawal, starting the day you, or a third party you have named, receive the product. You do not need to give a reason.

To exercise this right, tell us in a clear statement sent to support@cavaroco.com, quoting your order number.

Once you have told us, you have 14 days to send the product back. The direct cost of returning it is yours.

We refund you within 14 days of receiving your withdrawal statement, to the payment method used for the order. We may hold the refund until the product reaches us, or until you have shown proof that you sent it.

This right of withdrawal is a legal right. It does not depend on our agreement, and we can neither restrict it nor replace it.

Voluntary 30 day return guarantee

On top of the statutory right of withdrawal, we choose to accept return requests for 30 days from the day you receive the product.

This is a commercial commitment on our part. It is separate from the legal right described above and sits alongside it, never replacing or reducing it.

To qualify under this commercial guarantee, the product must be in the same condition as when you received it: unused, undamaged, complete, with every accessory, component and its original packaging.

To open a return, write to support@cavaroco.com with your order number and the reason for the return.

If the return is approved, our customer care team sends you the return address and the steps to follow. Please do not ship the product before contacting us: a return sent to an unauthorised address may not be accepted.

Return shipping is at your expense, except where the product is damaged, faulty, incorrect or not what you ordered. In those cases CAVAROCO covers the return shipping.

Masks and sealed sachets

Every mask comes in its own sealed sachet.

A mask sachet unsealed after delivery cannot be taken back, for health protection and hygiene reasons. This exclusion covers only the sachets that have been unsealed.

A mask whose individual sachet is still sealed is taken back on the usual terms, even if the set or the outer packaging has been opened.

This rule applies to the statutory right of withdrawal and to our 30 day commercial guarantee. It does not apply to the statutory guarantee of conformity, nor to products that are damaged, faulty, incorrect or not what you ordered.

Damaged, faulty or incorrect products

Please check your order on delivery. If the product is damaged or faulty, or if you received something other than what you ordered, write to us as soon as you can at support@cavaroco.com, attaching your order number and photos or video that clearly show the problem.

We look at every report and work out a suitable solution with you. In these cases we cover the return shipping.

The statutory guarantee of conformity applies in full. Nothing in this document limits it.

What we cannot take back

We cannot accept products damaged by improper use, incorrect handling, accidental damage, or normal wear occurring after delivery.

We may also refuse products returned incomplete, damaged, or in a condition noticeably different from the one they were received in.

Refunds

Once your return arrives and has been checked, we tell you whether the refund is approved.

If it is, the refund goes back to the payment method used for the order. Your bank or payment provider may need extra time to process it and show it on your statement.

Cancelling an order

If you need to cancel or change an order, write to us as soon as possible at support@cavaroco.com. Once an order has been processed or shipped, we are not always able to cancel or change it. Your right of withdrawal still applies after delivery.

Contact us

CAVAROCO
Website: cavaroco.com
Customer care: support@cavaroco.com